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Terms of Service | CleanServices Commercial

Effective Date: May 20, 2026

These Terms of Service govern the use of websites, booking platforms, services, communications, estimates, proposals, invoices, and service-related interactions operated by or on behalf of CleanServices USA LLC, including its brands, divisions, affiliated service operations, and related platforms.

For purposes of these Terms of Service, “Company,” “we,” “our,” or “us” refers to:

CleanServices USA LLC
CleanServices Jacksonville
CleanServices Commercial
CSU Commercial, where applicable
and any related websites, booking platforms, service pages, affiliated service providers, franchise operations, licensees, contractors, employees, representatives, or digital systems operated by or on behalf of CleanServices USA LLC.

These Terms apply to:

  • CleanServicesJax.com
  • CSJBooking.com
  • CSUCommercial.com, where applicable
  • CleanServices Commercial pages or platforms
  • CleanServices USA LLC websites or platforms
  • Online booking and quote systems
  • Residential cleaning services
  • Commercial cleaning services
  • Move-in and move-out cleaning
  • Deep cleaning
  • Airbnb and short-term rental cleaning
  • Specialty cleaning services
  • Commercial proposals, walkthroughs, estimates, and service agreements
  • Any services, communications, invoices, or agreements connected to CleanServices USA LLC

By using our websites, requesting a quote, booking a service, approving an estimate, signing an agreement, submitting payment, or allowing services to be performed, you agree to these Terms of Service.

1. Company Information

CleanServices USA LLC
Operating Brands / Divisions:
CleanServices Jacksonville
CleanServices Commercial
CSU Commercial, where applicable

Primary Business Address:
2423 Lake Shore Blvd.
Jacksonville, FL 32210
United States

Email: info@cleanservicesjax.com

Websites and Platforms:
CleanServicesJax.com
CSJBooking.com
CSUCommercial.com, where applicable

2. Relationship Between Terms of Service and Other Agreements

These Terms of Service apply generally to website use, service requests, bookings, estimates, invoices, and customer interactions.

Additional agreements may also apply, including but not limited to:

  • Service agreements
  • Commercial cleaning contracts
  • Recurring service agreements
  • Move-out cleaning terms
  • Floor care agreements
  • Short-term rental service agreements
  • Specialty service addendums
  • Written proposals
  • Signed estimates
  • Invoices
  • Scope-of-work documents
  • Franchise, contractor, vendor, or affiliate agreements

If a signed agreement, written proposal, or service-specific contract conflicts with these Terms, the more specific written agreement will control for that service.

3. Website Use

You may use our websites and platforms only for lawful purposes.

You agree not to:

  • Misuse the websites
  • Attempt unauthorized access
  • Interfere with website functionality
  • Submit false or misleading information
  • Copy, scrape, or republish website content without permission
  • Use the websites to harass, abuse, defraud, or harm others
  • Upload malicious files, code, spam, or harmful content
  • Impersonate another person or business
  • Attempt to bypass booking, payment, or security systems

We reserve the right to restrict, suspend, or terminate access to our websites, booking systems, or services if we believe these Terms have been violated.

4. Service Areas

CleanServices Jacksonville primarily serves Jacksonville, Florida and surrounding areas.

CleanServices Commercial, CSU Commercial, or CleanServices USA LLC may serve additional areas depending on business structure, availability, franchise expansion, commercial account coverage, or approved service agreements.

Service availability may vary based on:

  • Location
  • Staffing
  • Property type
  • Scope of work
  • Schedule availability
  • Safety conditions
  • Access requirements
  • Commercial account requirements
  • Operational feasibility

Submission of a booking request, estimate request, or inquiry does not guarantee service availability.

5. Residential Services

Residential services may include, but are not limited to:

  • Standard house cleaning
  • Recurring house cleaning
  • Deep cleaning
  • Move-in cleaning
  • Move-out cleaning
  • Airbnb or short-term rental cleaning
  • Add-on cleaning services
  • Interior window cleaning
  • Appliance cleaning
  • Specialty cleaning services, where available

Residential cleaning services are performed according to the selected service type, confirmed scope, property condition, and any written service notes approved before the appointment.

Residential services do not include tasks outside the confirmed scope unless approved in advance and priced accordingly.

6. Commercial Services

Commercial services may include, but are not limited to:

  • Office cleaning
  • Janitorial services
  • Facility cleaning
  • Retail cleaning
  • Property management cleaning
  • Medical or professional office cleaning
  • Warehouse or light industrial cleaning
  • Commercial restroom cleaning
  • Common area cleaning
  • Commercial floor care
  • Commercial exterior cleaning, where available
  • Post-construction commercial cleaning
  • Recurring commercial maintenance

Commercial services may require:

  • Walkthroughs
  • Written proposals
  • Scope-of-work documents
  • Certificate of insurance requests
  • Vendor onboarding
  • Facility access instructions
  • Security procedures
  • Key or access-card coordination
  • After-hours scheduling
  • Special billing arrangements

Commercial service terms may be governed by a separate written proposal, contract, service agreement, or account-specific terms.

7. Estimates, Quotes, and Proposals

Estimates, quotes, and proposals are based on the information available at the time they are prepared.

Pricing may be affected by:

  • Property size
  • Property condition
  • Scope of work
  • Frequency of service
  • Number of rooms
  • Number of bathrooms
  • Soil level
  • Pet hair
  • Clutter
  • Construction dust
  • Move-out condition
  • Commercial facility requirements
  • Access limitations
  • Time constraints
  • Add-on services
  • Special equipment or supply needs

Unless stated otherwise, estimates are not guaranteed final prices until scope, condition, timing, access, and service requirements are confirmed.

We reserve the right to adjust pricing if the actual property condition, service scope, square footage, workload, access requirements, or customer-requested work differs from the original information provided.

8. Online Booking

Online bookings through CSJBooking.com or related platforms are requests for service and may require confirmation.

A booking may be subject to:

  • Availability
  • Service area approval
  • Scope review
  • Payment authorization
  • Deposit or prepayment
  • Internal scheduling confirmation
  • Property access confirmation
  • Customer responsiveness
  • Operational feasibility

We reserve the right to decline, modify, reschedule, or cancel a booking when necessary.

Reasons may include:

  • Inaccurate booking information
  • Unsafe conditions
  • Unavailable service area
  • Improper service selection
  • Insufficient time booked
  • Unpaid balance
  • Unreasonable scope
  • Lack of property access
  • Schedule conflicts
  • Weather or emergency conditions
  • Staff availability
  • Customer conduct concerns

9. Customer Responsibilities

Customers are responsible for providing accurate and complete information before service.

This may include:

  • Correct service address
  • Correct property size
  • Accurate room and bathroom count
  • Clear service expectations
  • Property access instructions
  • Parking instructions
  • Gate, building, or community access details
  • Alarm instructions
  • Pet instructions
  • Known hazards
  • Utility availability
  • Service limitations
  • Photos or walkthrough information when requested

Customers are also responsible for preparing the property for service when required.

This may include:

  • Removing excessive clutter
  • Securing valuables
  • Securing pets
  • Providing working utilities
  • Providing safe access
  • Identifying fragile items
  • Communicating special instructions before service begins

Failure to provide accurate information may result in additional charges, incomplete service, rescheduling, cancellation, or refusal of service.

10. Property Access

Customers must ensure that our team can access the property at the scheduled time.

Acceptable access methods may include:

  • Customer present at arrival
  • Lockbox
  • Door code
  • Key release
  • Property manager access
  • Front desk or concierge access
  • Commercial security desk coordination
  • Approved entry instructions

If access is not available at the scheduled time, the appointment may be treated as a lockout, late cancellation, or missed appointment.

Fees may apply.

We are not responsible for incomplete service caused by lack of access, delayed access, incorrect access instructions, locked rooms, inaccessible areas, or third-party access restrictions.

11. Utilities and Service Conditions

Customers must provide safe and functional service conditions unless otherwise agreed in writing.

This may include:

  • Running water
  • Electricity
  • Working lights
  • Air conditioning or reasonable ventilation
  • Safe flooring
  • Safe entry and exit
  • Safe parking or loading access
  • Accessible rooms and work areas

If utilities are unavailable or conditions prevent service, we may:

  • Modify the service scope
  • Reschedule the service
  • Charge a trip or cancellation fee
  • Perform only the work reasonably possible
  • Decline service for safety or operational reasons

Limited-scope service may be available in certain cases but must be approved in advance.

12. Safety Conditions and Right to Refuse Service

We reserve the right to refuse, pause, modify, or discontinue service if conditions are unsafe, unsanitary beyond normal service expectations, unlawful, hostile, or operationally unreasonable.

Examples include:

  • Biohazards
  • Human or animal waste beyond agreed scope
  • Active pest infestations
  • Mold-heavy environments
  • Blood or bodily fluids
  • Drug paraphernalia
  • Weapons not safely secured
  • Aggressive animals
  • Threatening behavior
  • Harassment
  • Unsafe structures
  • No working utilities
  • Extreme indoor temperatures
  • Hoarding conditions beyond agreed scope
  • Exposed electrical hazards
  • Unsafe ladders, heights, or surfaces
  • Hazardous chemicals or fumes

If service is refused or stopped for safety reasons, fees may still apply for time, travel, staffing, or partial work completed.

13. Pets

Customers must secure pets before service unless otherwise agreed.

We are not responsible for:

  • Escaped pets
  • Pet stress
  • Pet-related delays
  • Pet accidents discovered during service
  • Areas that cannot be cleaned due to unsecured animals
  • Damage caused by pets during service

If a pet displays aggressive, unsafe, or disruptive behavior, service may be paused, modified, or cancelled.

14. Clutter, Personal Items, and Valuables

Customers are responsible for securing valuables, fragile items, cash, jewelry, collectibles, documents, medication, electronics, heirlooms, firearms, and personal items before service.

We do not guarantee cleaning beneath or around excessive clutter.

We may decline to move:

  • Heavy furniture
  • Large appliances
  • Fragile items
  • Electronics
  • Personal documents
  • Medical items
  • Hazardous materials
  • Items that appear unstable or unsafe

Unless agreed in writing, cleaning does not include organization, decluttering, packing, moving personal belongings, or disposal of excessive trash.

15. Scope of Work

The scope of work is limited to the selected service, written estimate, approved proposal, service agreement, or confirmed booking details.

Tasks not included in the confirmed scope may require additional approval and additional charges.

Examples of items that may require additional charges include:

  • Interior oven cleaning
  • Interior refrigerator cleaning
  • Interior cabinet cleaning
  • Interior window cleaning
  • Wall washing
  • Blind cleaning
  • Heavy buildup removal
  • Excessive pet hair
  • Excessive trash removal
  • Post-construction dust
  • Hard water removal
  • Grout restoration
  • Carpet cleaning
  • Floor stripping and waxing
  • Exterior cleaning
  • Garage cleaning
  • Patio cleaning
  • Hoarding conditions
  • Biohazard cleanup

We reserve the right to determine whether requested work falls outside the selected service type.

16. Service Limitations

Cleaning services are intended to improve cleanliness, sanitation, presentation, and property readiness within the agreed scope.

We do not guarantee:

  • Restoration of damaged surfaces
  • Removal of permanent stains
  • Removal of all odors
  • Elimination of mold
  • Pest removal
  • Complete hard water removal
  • Removal of deep-set discoloration
  • Restoration of neglected surfaces
  • Repair of damaged materials
  • Removal of paint, glue, construction residue, or adhesive unless agreed
  • Results requiring specialized restoration services
  • Perfection in properties with excessive buildup, damage, clutter, or deferred maintenance

Some surfaces may not return to like-new condition due to age, wear, damage, staining, oxidation, improper prior cleaning, manufacturer defects, or long-term neglect.

17. Excluded Services

Unless expressly agreed in writing, services do not include:

  • Biohazard cleanup
  • Crime scene cleanup
  • Mold remediation
  • Pest control
  • Hoarding remediation
  • Hazardous waste removal
  • Animal waste removal beyond minor incidental messes
  • Human waste cleanup
  • Exterior high-rise window cleaning
  • Heavy lifting
  • Moving large furniture or appliances
  • Professional organizing
  • Laundry, unless agreed
  • Dishwashing, unless agreed
  • Wet wiping of delicate electronics
  • Cleaning inside fireplaces
  • Cleaning chandeliers or high fixtures requiring ladders
  • Removing paint, glue, cement, or construction residue
  • Cleaning areas that require unsafe ladder use
  • Work requiring licensed plumbing, electrical, HVAC, or construction trades

18. Add-On Services

Add-on services may be available for an additional charge.

Add-ons must be requested, approved, and scheduled before or during the appointment, subject to availability.

We may decline add-ons if:

  • Time does not allow
  • Staffing does not allow
  • Tools or supplies are unavailable
  • Conditions are unsafe
  • The request is outside our service scope
  • Pricing has not been approved

19. Recurring Services

Recurring services may include weekly, bi-weekly, monthly, or custom schedules.

Recurring pricing may be based on:

  • Frequency
  • Home size
  • Property condition
  • Scope
  • Service history
  • Staffing requirements
  • Customer preferences
  • Time required

Recurring pricing assumes the property is maintained within a reasonable condition between visits.

If a recurring property requires additional work due to skipped visits, unusual buildup, added scope, excessive clutter, events, guests, pets, construction, or other changes, additional charges may apply.

We reserve the right to update recurring pricing with notice.

20. First-Time and Initial Cleans

First-time residential or commercial services may take longer than recurring maintenance visits.

Initial cleans may require:

  • More labor
  • More supplies
  • Additional detail work
  • Deeper buildup removal
  • Scope clarification
  • Revised pricing after inspection

If the initial condition is materially different from what was represented, we may adjust the price, modify the scope, or recommend a different service type.

21. Move-In and Move-Out Cleaning

Move-in and move-out cleaning is intended for empty or nearly empty properties.

If the property contains furniture, belongings, trash, construction debris, or excessive clutter, the service may be limited or repriced.

Move-out cleaning does not guarantee:

  • Return of security deposit
  • Landlord approval
  • Property manager approval
  • Buyer approval
  • Real estate inspection approval
  • Removal of permanent damage or staining

We are not responsible for inspection outcomes controlled by landlords, buyers, realtors, property managers, HOAs, or third parties.

22. Airbnb and Short-Term Rental Cleaning

Short-term rental cleaning may include turnover cleaning, reset tasks, linen handling, supply checks, and guest-readiness tasks depending on the agreed scope.

Customers or hosts are responsible for:

  • Providing enough linens
  • Maintaining inventory
  • Communicating guest damage
  • Providing access
  • Providing restocking supplies
  • Reporting maintenance issues
  • Setting realistic turnover windows

We are not responsible for:

  • Guest damage
  • Missing inventory
  • Owner-supplied supply shortages
  • Maintenance failures
  • Pest issues
  • Utility outages
  • Late guest checkout
  • Early guest arrival
  • Platform penalties caused by issues outside our control

23. Commercial Walkthroughs and Proposals

Commercial cleaning estimates may require an on-site or virtual walkthrough.

Commercial proposals may depend on:

  • Facility size
  • Cleaning frequency
  • Scope of work
  • Restroom count
  • Flooring type
  • Security requirements
  • After-hours needs
  • Trash handling
  • Consumable supplies
  • Staffing requirements
  • Insurance requirements
  • Vendor onboarding requirements

Commercial proposals are valid only for the period stated in the proposal. If no period is stated, the proposal may be subject to revision at any time before acceptance.

Commercial accounts may require signed service agreements before work begins.

24. Pricing

Pricing may be listed online, quoted verbally, sent by email, included in a proposal, included on an invoice, or displayed through a booking system.

Pricing is subject to change based on:

  • Scope
  • Frequency
  • Property condition
  • Service area
  • Labor requirements
  • Supply costs
  • Taxes
  • Fees
  • Add-ons
  • Time required
  • Commercial account requirements

We reserve the right to correct pricing errors, booking errors, system errors, or inaccurate estimates.

25. Taxes, Fees, and Additional Charges

Applicable taxes, service fees, processing fees, supply fees, disposal fees, parking fees, access fees, tolls, or other charges may be added where applicable.

Additional charges may apply for:

  • Extra labor
  • Add-on services
  • Heavier-than-expected soil
  • Excessive pet hair
  • Trash removal
  • Same-day or urgent scheduling
  • Lockouts
  • Late cancellations
  • Rescheduling
  • Returned payments
  • Chargeback handling
  • Special supplies
  • Equipment rentals
  • Commercial compliance requirements

All charges are due according to the invoice, agreement, or payment terms provided.

26. Payment Terms

Payment is due according to the terms provided at booking, on the invoice, in the proposal, or in a signed agreement.

Depending on the service, payment may be required:

  • Before service
  • At booking
  • Upon completion
  • Upon invoice receipt
  • According to commercial account terms
  • According to a recurring billing schedule

We may require deposits, preauthorization, prepayment, or a valid payment method before service.

Failure to pay may result in:

  • Service cancellation
  • Suspension of future services
  • Late fees
  • Collection activity
  • Loss of recurring schedule
  • Refusal of additional work
  • Legal recovery of unpaid amounts

27. Deposits and Prepayments

Deposits or prepayments may be required for:

  • First-time services
  • Move-out cleanings
  • Deep cleanings
  • Commercial projects
  • Specialty services
  • Floor care
  • Large jobs
  • Urgent scheduling
  • High-risk scheduling windows
  • Jobs requiring reserved staffing or equipment

Deposits may be non-refundable if labor, scheduling capacity, supplies, equipment, or administrative work has already been reserved or incurred.

Specific deposit terms may be stated at booking, on the invoice, in the proposal, or in a service agreement.

28. Cancellations and Rescheduling

Customers must provide reasonable notice to cancel or reschedule a service.

Cancellation and rescheduling rules may vary by service type, booking platform, proposal, or signed agreement.

Fees may apply for:

  • Late cancellations
  • Same-day cancellations
  • Lockouts
  • No-shows
  • Failure to provide access
  • Rescheduling after staffing has been assigned
  • Commercial schedule changes after labor allocation
  • Specialty equipment or supply reservations

For qualifying contracts where a statutory cancellation right applies, we will honor cancellation rights required by applicable law.

29. Refunds

Refunds are not automatically provided because a customer is dissatisfied with subjective results, changes their mind, fails to provide access, selects the wrong service type, or requests work outside the agreed scope.

Refund eligibility depends on:

  • Service type
  • Work performed
  • Time spent
  • Scope agreed
  • Customer access
  • Condition of the property
  • Whether a service issue was reported timely
  • Whether we were given an opportunity to inspect or correct the issue
  • Applicable law
  • Written agreement terms

Where appropriate, we may offer:

  • Re-cleaning
  • Partial adjustment
  • Service credit
  • Partial refund
  • No refund

Resolution is determined at our reasonable discretion unless otherwise required by law or written agreement.

30. Satisfaction Concerns and Re-Clean Requests

Customers must report service concerns within a reasonable period after service completion.

Unless a different timeframe is stated in a service agreement, service concerns should be reported within 24 hours of completion.

To review a concern, we may request:

  • Photos
  • Description of issue
  • Access for inspection
  • Opportunity to correct the issue
  • Confirmation of the original scope

We reserve the right to deny re-clean requests if:

  • The issue was outside scope
  • The area was inaccessible
  • The condition was pre-existing
  • The property was altered after service
  • Other people entered or used the property after service
  • The concern was not reported timely
  • The requested work exceeds the original booking

Re-cleaning, when approved, is generally limited to the specific areas of concern within the original scope.

31. Damage Claims

Customers must report alleged damage within a reasonable period after service completion.

Unless a different timeframe is stated in a service agreement, damage claims should be reported within 24 hours of service completion.

Damage claims must include:

  • Description of the item or area
  • Photos
  • Estimated value or repair information
  • Evidence that the damage occurred during service
  • Confirmation that the item was not previously damaged, loose, defective, unstable, aged, improperly installed, or otherwise compromised

We are not responsible for damage caused by:

  • Normal wear and tear
  • Pre-existing damage
  • Loose fixtures
  • Improperly installed items
  • Aged, brittle, or deteriorated materials
  • Manufacturer defects
  • Unstable furniture or décor
  • Items left in unsafe positions
  • Customer-provided products
  • Unknown surface sensitivities
  • Prior improper cleaning
  • Delicate items not disclosed in advance

We reserve the right to inspect, repair, replace, reimburse, or deny a claim based on the circumstances.

32. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim related to services is limited to the amount paid for the specific service giving rise to the claim.

We are not liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Lost profits
  • Lost rental income
  • Lost business opportunities
  • Guest refunds
  • Tenant disputes
  • Failed inspections
  • Third-party penalties
  • Emotional distress
  • Punitive damages
  • Losses caused by delays or circumstances outside our control

Some jurisdictions may not allow certain limitations, so these limitations apply only to the extent permitted by law.

33. No Guarantee of Outcome

We provide professional cleaning services based on the agreed scope and reasonable industry practices.

We do not guarantee:

  • Perfect results
  • Like-new restoration
  • Removal of all stains
  • Removal of all odors
  • Removal of all buildup
  • Approval by landlords
  • Approval by property managers
  • Passing inspections
  • Increased property value
  • Guest satisfaction
  • Business outcomes
  • Health outcomes
  • Pest elimination
  • Mold elimination

Results depend on property condition, surface condition, prior maintenance, age, damage, access, time, and scope.

34. Customer-Supplied Products or Equipment

If a customer requests that we use customer-supplied products, tools, chemicals, equipment, or instructions, the customer assumes responsibility for the suitability and risk of those products or instructions.

We are not responsible for damage, poor results, residue, discoloration, odor, surface reaction, equipment failure, or injury caused by customer-supplied products or equipment unless caused by our gross negligence or intentional misconduct.

We reserve the right to refuse use of any product or equipment we believe is unsafe, ineffective, unlabeled, incompatible, expired, or inappropriate.

35. Supplies and Equipment

Unless otherwise agreed, we may use our own cleaning supplies, tools, and equipment.

We reserve the right to select products, tools, and methods appropriate for the service.

Certain specialty services may require:

  • Equipment rental
  • Special chemicals
  • Additional labor
  • Additional fees
  • Scheduling adjustments

36. Environmental and Green Cleaning Requests

Green cleaning, low-odor cleaning, fragrance-sensitive cleaning, or product-specific requests must be made before service.

We will make reasonable efforts to accommodate approved requests but do not guarantee allergen-free, chemical-free, fragrance-free, or reaction-free environments.

Customers are responsible for communicating sensitivities, restrictions, or product preferences before service begins.

37. Keys, Access Devices, and Alarm Systems

If a customer provides keys, codes, fobs, cards, lockbox access, alarm details, or similar access tools, the customer authorizes us to use them for service-related access.

Customers are responsible for ensuring access tools are accurate and functional.

We are not responsible for service delays or missed appointments caused by incorrect codes, expired access, inactive cards, alarm issues, locked doors, or third-party access restrictions.

38. Parking, Towing, and Access Fees

Customers are responsible for providing safe and legal parking or notifying us of parking requirements before service.

Additional charges may apply for:

  • Paid parking
  • Garage fees
  • Tolls
  • Loading dock fees
  • Building access fees
  • Security processing delays
  • Parking tickets caused by customer instructions
  • Towing caused by customer instructions or lack of parking guidance

39. Weather, Emergencies, and Force Majeure

We are not responsible for delays, cancellations, or incomplete service caused by events beyond our reasonable control.

This may include:

  • Severe weather
  • Hurricanes
  • Flooding
  • Power outages
  • Road closures
  • Vehicle issues
  • Illness
  • Emergencies
  • Utility failures
  • Labor shortages
  • Supply shortages
  • Government restrictions
  • Acts of God
  • Unsafe travel conditions
  • Building access restrictions
  • Security incidents

We may reschedule, modify, pause, or cancel services affected by these conditions.

40. Independent Contractors, Employees, Franchisees, and Affiliates

Services may be performed by employees, independent contractors, subcontractors, franchisees, licensees, affiliates, or authorized service providers operating under or in connection with CleanServices USA LLC, CleanServices Jacksonville, CleanServices Commercial, or CSU Commercial.

All such personnel are expected to follow applicable company standards, service expectations, and operational guidelines.

CleanServices USA LLC reserves the right to assign or reassign service personnel based on availability, skill, scheduling needs, account needs, or operational requirements.

41. Commercial Account Terms

Commercial accounts may be subject to additional terms, including:

  • Written contracts
  • Proposal terms
  • Net payment terms
  • Recurring billing
  • Insurance requirements
  • Vendor onboarding requirements
  • Facility access procedures
  • Scope-of-work documents
  • Service-level expectations
  • Quality-control procedures
  • Termination notice requirements
  • Late payment fees
  • Account suspension terms

Commercial terms stated in a signed agreement or approved proposal will control over these general Terms when applicable.

42. Recurring Commercial Services

Recurring commercial services may require written notice for cancellation, modification, or suspension.

The required notice period may be stated in the applicable contract, proposal, or service agreement.

If no notice period is stated, we may request reasonable written notice before modifying or ending recurring commercial services.

Recurring commercial service pricing may be revised due to:

  • Scope changes
  • Labor cost changes
  • Supply cost changes
  • Frequency changes
  • Facility condition changes
  • Square footage changes
  • Security requirements
  • Consumable supply requirements
  • Wage or compliance changes
  • Insurance or vendor requirements

43. Franchise, License, or Expansion Inquiries

Any franchise, license, territory, partnership, affiliate, or business expansion discussion is informational only unless and until formal written agreements are executed.

No website statement, email, conversation, estimate, presentation, or inquiry response creates a franchise, license, partnership, agency relationship, employment relationship, or ownership right unless expressly stated in a signed written agreement.

Franchise opportunities, if offered, may be subject to separate legal disclosures, franchise documents, state or federal requirements, eligibility review, and formal approval.

44. Intellectual Property

All website content, branding, logos, text, graphics, layouts, photos, videos, icons, service descriptions, processes, documents, and materials are owned by or licensed to CleanServices USA LLC or its affiliated brands unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, display, or use our intellectual property without written permission.

This includes but is not limited to:

  • CleanServices Jacksonville branding
  • CleanServices Commercial branding
  • CleanServices USA LLC branding
  • CSU Commercial branding
  • Website copy
  • Service page layouts
  • Icons
  • Images
  • Training materials
  • Documents
  • Proposal templates
  • Business systems

45. User Submissions and Feedback

If you submit suggestions, comments, reviews, service ideas, feedback, testimonials, or other content, you grant us permission to use, edit, display, reproduce, and distribute that content for business, service, operational, or promotional purposes where permitted.

You are responsible for ensuring that anything you submit is accurate, lawful, and does not violate the rights of others.

46. Third-Party Links and Platforms

Our websites may link to third-party websites, tools, platforms, payment processors, booking systems, maps, review platforms, or social media pages.

We are not responsible for:

  • Third-party content
  • Third-party terms
  • Third-party policies
  • Third-party outages
  • Third-party errors
  • Third-party payment issues
  • Third-party platform changes

Use of third-party platforms may be subject to their own terms and conditions.

47. Errors, Inaccuracies, and Website Availability

We make reasonable efforts to keep website information accurate, but we do not guarantee that all information is always complete, current, or error-free.

We reserve the right to correct:

  • Pricing errors
  • Typographical errors
  • Service descriptions
  • Availability errors
  • Booking system errors
  • Promotional errors
  • Website inaccuracies

We may update, suspend, modify, or remove website content at any time.

48. Promotions, Discounts, and Coupons

Promotions, coupons, discounts, and special offers are subject to the terms stated at the time of offer.

Unless otherwise stated:

  • Discounts cannot be combined
  • Promotions may expire
  • Offers may be limited by location
  • Offers may be limited by service type
  • Offers may not apply to commercial accounts
  • Offers may not apply to specialty services
  • Offers may be modified or discontinued at any time

We reserve the right to reject misuse, fraud, duplication, or unauthorized use of promotional offers.

49. Chargebacks and Payment Disputes

Customers agree to contact us first to resolve billing or service concerns before initiating a chargeback or payment dispute.

If a chargeback is filed for a valid charge, we reserve the right to provide documentation to the payment processor, including invoices, service records, agreements, appointment records, communications, photos, and proof of service.

Improper chargebacks may result in:

  • Suspension of services
  • Refusal of future bookings
  • Collection activity
  • Recovery of fees and costs
  • Legal action where appropriate

50. Collections

Unpaid balances may be referred to internal collections, third-party collections, legal counsel, or other lawful recovery methods.

Customers may be responsible for:

  • Late fees
  • Collection costs
  • Attorney’s fees
  • Court costs
  • Returned payment fees
  • Administrative fees
  • Interest, where permitted

51. Indemnification

You agree to indemnify, defend, and hold harmless CleanServices USA LLC, CleanServices Jacksonville, CleanServices Commercial, CSU Commercial, and their owners, officers, employees, contractors, affiliates, franchisees, licensees, service providers, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from:

  • Your misuse of our websites
  • Your violation of these Terms
  • Your failure to provide accurate information
  • Unsafe property conditions
  • Third-party claims related to your property
  • Customer-supplied products or instructions
  • Failure to secure pets, valuables, or fragile items
  • Claims by landlords, tenants, guests, property managers, owners, or third parties
  • Your violation of law or rights of others

52. Disclaimer of Warranties

Our websites and services are provided on an “as available” and “as performed” basis.

To the fullest extent permitted by law, we disclaim all warranties not expressly stated in writing, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted website availability.

No verbal statement, website statement, estimate, or general marketing language creates a warranty unless expressly included in a signed written agreement.

53. Dispute Resolution

Before filing any legal claim, customers agree to make a good-faith effort to resolve disputes directly with us.

This may include:

  • Written notice of the issue
  • Reasonable documentation
  • Opportunity for review
  • Opportunity for correction where appropriate
  • Management review

Disputes should be submitted to:

info@cleanservicesjax.com

We will make reasonable efforts to review and respond to service-related disputes.

54. Governing Law

These Terms of Service are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

Any dispute arising from these Terms, website use, services, invoices, bookings, or agreements shall be handled in the appropriate courts or forums located in Florida, unless otherwise required by law or stated in a written agreement.

55. Severability

If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining sections will remain in effect.

The invalid or unenforceable section will be interpreted as closely as possible to its original intent while complying with applicable law.

56. No Waiver

Failure by CleanServices USA LLC or its affiliated brands to enforce any part of these Terms does not waive the right to enforce that provision later.

Any waiver must be in writing to be effective.

57. Assignment

We may assign or transfer these Terms, service obligations, accounts, contracts, or rights to an affiliated company, successor, franchisee, licensee, acquirer, or service provider as part of business operations, restructuring, expansion, sale, or transfer.

Customers may not assign their rights or obligations without written permission.

58. Changes to These Terms

We may update these Terms of Service from time to time.

Updates may be posted on:

  • CleanServicesJax.com
  • CSJBooking.com
  • CSUCommercial.com, where applicable
  • Other CleanServices USA LLC websites or platforms

The updated version will include a new effective date.

Continued use of our websites, booking platforms, communications, or services after changes are posted means you accept the updated Terms.

59. Contact Information

For questions about these Terms of Service, contact:

CleanServices USA LLC
2423 Lake Shore Blvd.
Jacksonville, FL 32210
United States

Email: info@cleanservicesjax.com

Websites:
CleanServicesJax.com
CSJBooking.com
CSUCommercial.com, where applicable