Privacy Policy | CleanServices Commercial

Effective Date: May 20, 2026

This Privacy Policy explains how CleanServices USA LLC, including its brands, divisions, affiliated operations, websites, booking platforms, and digital systems, collects, uses, stores, shares, protects, and manages information.

For purposes of this Privacy Policy, “Company,” “we,” “our,” or “us” refers to:

CleanServices USA LLC
CleanServices Jacksonville
CleanServices Commercial
CSU Commercial, where applicable
and any related websites, booking platforms, service pages, franchise operations, affiliated service providers, or digital systems operated by or on behalf of CleanServices USA LLC.

This Privacy Policy applies to information collected through:

CleanServicesJax.com
CSJBooking.com
CSUCommercial.com, where applicable
CleanServices Commercial service pages
CleanServices USA LLC websites or platforms
Online quote forms
Booking and scheduling forms
Contact forms
Phone, email, text, SMS, voicemail, or chat communications
Payment and invoicing systems
Marketing, advertising, analytics, and customer support tools
Employment, contractor, vendor, or franchise inquiry forms

By using our websites, submitting a form, requesting a quote, booking a service, making a payment, communicating with us, or interacting with our platforms, you agree to the terms of this Privacy Policy.

1. Company Information

CleanServices USA LLC
Operating Brands / Divisions:
CleanServices Jacksonville
CleanServices Commercial
CSU Commercial, where applicable

Primary Business Address:
2423 Lake Shore Blvd.
Jacksonville, FL 32210
United States

Email: info@cleanservicesjax.com

Websites and Platforms:
CleanServicesJax.com
CSJBooking.com
CSUCommercial.com, where applicable

2. Brands and Websites Covered by This Policy

This Privacy Policy applies across the CleanServices USA LLC business structure, including residential, commercial, specialty, operational, booking, marketing, and expansion-related activities.

CleanServices Jacksonville

CleanServices Jacksonville is the Jacksonville-focused cleaning brand providing residential cleaning, house cleaning, deep cleaning, move-in/move-out cleaning, Airbnb and short-term rental cleaning, specialty services, and related cleaning services in Jacksonville and surrounding areas.

CleanServices Commercial

CleanServices Commercial refers to the commercial cleaning division, service line, or affiliated brand focused on business, facility, office, property management, janitorial, and commercial cleaning services.

This may include services for:

Offices
Retail spaces
Commercial properties
Property managers
Medical or professional facilities
Warehouses or light industrial spaces
Multi-tenant buildings
Recurring janitorial accounts
Commercial floor care
Commercial exterior cleaning, where applicable
Other business or facility service environments

CleanServices USA LLC

CleanServices USA LLC is the parent or operating business entity connected to the above brands, websites, booking systems, marketing systems, customer service systems, payment systems, and service operations.

CSJBooking.com

CSJBooking.com is used for booking, scheduling, estimate requests, service selection, appointment management, customer communications, and related operational purposes.

Information submitted through CSJBooking.com may be shared with CleanServices Jacksonville, CleanServices Commercial, CleanServices USA LLC, authorized staff, software providers, payment processors, customer support providers, and service partners as needed to fulfill customer requests.

CSU Commercial / CSUCommercial.com

Where applicable, CSU Commercial and CSUCommercial.com may operate as a commercial-facing brand or platform connected to CleanServices USA LLC. Information collected through CSU Commercial or CSUCommercial.com may be used for commercial cleaning inquiries, walkthrough requests, facility service proposals, vendor communications, corporate account development, or expansion-related operations.

3. Categories of Information We Collect

We collect several categories of information depending on how you interact with us.

A. Identifiers

This may include:

Name
Email address
Phone number
Mailing address
Service address
Billing address
IP address
Customer account identifiers

B. Commercial Information

This may include:

Services requested
Services purchased
Booking history
Invoice history
Payment status
Service preferences
Customer account notes
Quote or proposal history
Recurring service details

C. Internet or Network Activity

This may include:

Website pages visited
Browser type
Device type
Operating system
Referring website
Click behavior
Session duration
Form interaction data
General analytics activity

D. Geolocation-Related Information

This may include:

General location based on IP address
Service area information
Service address information voluntarily provided by the customer

We do not intentionally collect precise GPS location data unless it is provided through a third-party platform or voluntarily submitted as part of service coordination.

E. Payment and Billing Information

This may include:

Billing name
Billing address
Transaction amount
Invoice status
Payment confirmation
Payment method type
Last four digits of a payment card, where available
Transaction ID

We do not directly store full credit card numbers on our own website servers.

F. Communications Information

This may include:

Emails
Text messages
SMS consent records
Phone call records
Voicemails
Contact form submissions
Chat messages
Customer service notes
Review or testimonial submissions

G. Business and Facility Information

For commercial clients, this may include:

Company name
Facility name
Business address
Contact person
Contact role or title
Facility type
Square footage
Cleaning frequency
Access requirements
Security procedures
Vendor onboarding information
Scope of work details

H. Employment, Contractor, Vendor, or Franchise Inquiry Information

If you submit an employment, contractor, vendor, partnership, or franchise-related inquiry, we may collect:

Name
Contact information
Resume or work history
Availability
Qualifications
Business ownership information
Franchise interest details
Background-check related information, where permitted
Onboarding documents
Professional references
Vendor or contractor documentation

4. Personal Information You Provide

You may voluntarily provide information when you:

Fill out a website form
Request a quote
Schedule a service
Book through CSJBooking.com
Contact us by phone, email, text, or chat
Submit photos for quoting or service documentation
Make a payment
Request commercial services
Request a walkthrough
Submit a review or testimonial
Apply for employment or contractor opportunities
Request franchise, license, affiliate, or vendor information

This information may include:

Full name
Phone number
Email address
Service address
Billing address
Business name
Property name
Job title or role
Service preferences
Access instructions
Gate codes, lockbox details, or entry instructions
Appointment details
Photos or files submitted for quoting
Notes about the property or requested service
Customer support communications

5. Residential Service Information

For CleanServices Jacksonville residential services, we may collect information related to:

Home size
Number of bedrooms and bathrooms
Cleaning frequency
Preferred service date and time
Deep cleaning needs
Move-in or move-out cleaning details
Airbnb or short-term rental turnover requirements
Add-on services
Special instructions
Pets in the home
Parking instructions
Property access details
Customer preferences
Service history

6. Commercial Service Information

For CleanServices Commercial, CSU Commercial, or commercial service requests, we may collect:

Business name
Facility name
Facility address
Contact person
Contact role or title
Square footage
Type of facility
Number of restrooms
Cleaning frequency requested
Walkthrough availability
Security or access procedures
After-hours service requirements
Insurance or compliance requests
Scope of work details
Proposal or bid information
Vendor onboarding requirements
Property management details
Commercial billing information
Contract or account documentation

Commercial inquiries may require additional operational information so we can prepare accurate quotes, service plans, walkthroughs, proposals, account records, and service documentation.

7. Booking and Scheduling Information

Through CSJBooking.com and related scheduling platforms, we may collect:

Service type selected
Date and time requested
Recurring service preferences
Job notes
Customer profile details
Service history
Technician or team assignment details
Appointment status
Rescheduling or cancellation records
Internal service notes
Customer communication history
Service completion notes

This information is used to schedule, manage, modify, confirm, and complete services.

8. Payment Information

Payments may be processed through third-party payment processors, including but not limited to Stripe or other approved payment platforms.

We may collect or receive limited payment-related information such as:

Billing name
Billing address
Transaction amount
Invoice status
Payment confirmation
Last four digits of a payment card, where available
Transaction ID
Payment method type
Refund status
Dispute or chargeback information, where applicable

We do not directly store full credit card numbers on our own website servers.

Payment processors may collect and process payment information according to their own privacy policies, security standards, fraud-prevention systems, and legal obligations.

9. Automatically Collected Information

When you visit our websites or interact with our digital platforms, we may automatically collect:

IP address
Browser type
Device type
Operating system
Referring website
Pages visited
Time spent on pages
Click activity
Form interaction data
General location information
Website performance data
Cookie and tracking data
Analytics and advertising data

This information helps us improve website performance, security, advertising, user experience, booking flow, and service presentation.

10. Cookies, Tracking, and Analytics

We may use cookies, tracking pixels, analytics tags, local storage, session tools, and similar technologies.

These tools may help us:

Understand website traffic
Measure advertising performance
Improve website layouts
Track form submissions
Support booking functionality
Remember user preferences
Prevent fraud or abuse
Improve marketing campaigns
Monitor website performance
Diagnose technical issues

Third-party tools may include:

Google Analytics
Google Search Console
Google Ads
Meta / Facebook Pixel
Booking software analytics
Website security tools
CRM or customer communication tools
Advertising and remarketing platforms

You may disable cookies through your browser settings, but some website features may not function properly.

11. Google Analytics and Google Services Disclosure

We may use Google Analytics and related Google services to understand how users interact with our websites.

Google may collect information such as:

Device information
Browser information
Website usage activity
Approximate location
Referring pages
Interaction events

Google may process this information according to its own privacy policies and data practices.

Users may manage certain Google advertising and analytics preferences through Google’s available privacy and ad settings tools.

12. Do Not Track and Browser Signals

Some browsers offer “Do Not Track” or similar privacy signals.

Our websites may not respond to all browser-based “Do Not Track” signals. Users may manage cookies, tracking preferences, and privacy controls through their browser settings, device settings, or applicable platform controls.

13. How We Use Information

We may use collected information to:

Provide cleaning services
Respond to quote requests
Schedule appointments
Prepare commercial proposals
Conduct walkthroughs
Process payments
Send invoices and receipts
Communicate about services
Confirm appointments
Notify customers of arrival windows
Manage customer accounts
Improve service quality
Train staff and improve operations
Maintain business records
Send service updates
Send marketing messages where permitted
Prevent fraud or misuse
Protect company rights and property
Comply with legal obligations
Enforce agreements
Resolve disputes
Support insurance or legal claims
Improve website performance
Support franchise, affiliate, or expansion operations where applicable

14. Purpose and Business Basis for Processing Information

We collect and process information for legitimate business purposes, including:

Service delivery
Customer support
Scheduling
Billing and payment processing
Safety and access coordination
Fraud prevention
Legal compliance
Marketing where permitted
Operational improvement
Commercial proposal preparation
Vendor qualification
Account management
Internal recordkeeping
Website performance improvement
Business expansion and service continuity

We aim to collect only the information reasonably necessary to support these purposes.

15. SMS, Text Messaging, and Phone Communications

By providing your phone number through our websites, booking forms, quote forms, phone calls, customer communications, or CSJBooking.com, you consent to receive calls and text messages from CleanServices USA LLC, CleanServices Jacksonville, CleanServices Commercial, CSU Commercial, or affiliated service operations.

Messages may include:

Booking confirmations
Appointment reminders
Technician arrival updates
Scheduling changes
Quote follow-ups
Service completion messages
Payment reminders
Customer support messages
Review requests
Promotional or marketing messages, where permitted

Message frequency may vary.

Message and data rates may apply.

Consent to receive marketing text messages is not required as a condition of purchasing services.

You may opt out of SMS messages by replying STOP.

You may request help by replying HELP or contacting us at info@cleanservicesjax.com.

16. Mobile Information Privacy Notice

No mobile information, text messaging opt-in data, or SMS consent information will be shared with third parties or affiliates for marketing or promotional purposes.

This includes phone numbers collected for SMS communications.

Information may be shared only with service providers who help us deliver messages, operate our business, provide customer support, maintain scheduling systems, process service requests, or support transactional communications, and only as necessary to perform those services.

We do not sell SMS opt-in data, mobile numbers, or SMS consent records.

17. Email Communications

We may send email communications related to:

Quotes
Booking confirmations
Service reminders
Service agreements
Invoices
Receipts
Customer support
Commercial proposals
Account updates
Company updates
Promotions
Review requests
Follow-up communications

You may unsubscribe from marketing emails where an unsubscribe option is provided.

Transactional, service-related, legal, billing, or account-related emails may still be sent when necessary to complete or manage services.

18. Call Recording, Voicemail, and Communication Monitoring

Calls, voicemails, phone communications, and customer service interactions may be recorded, transcribed, monitored, reviewed, or stored for:

Quality assurance
Staff training
Customer service
Scheduling accuracy
Service documentation
Dispute resolution
Operational review
Legal or insurance purposes
Internal recordkeeping

Such recording, monitoring, or storage will be conducted where permitted by applicable law.

19. How We Share Information

We do not sell personal information in the traditional sense.

We may share information with trusted service providers, operational partners, employees, contractors, or business support providers when necessary to operate our business.

This may include:

Booking and scheduling software providers
Payment processors
Website hosting providers
CRM platforms
Email and SMS providers
Marketing and advertising platforms
Analytics providers
Security and fraud prevention tools
Accounting or bookkeeping providers
Legal or compliance professionals
Insurance providers
Authorized employees, contractors, or service teams
Franchise, license, or affiliate support teams, where applicable

Information is shared only as reasonably necessary for business, operational, legal, security, service-related, or customer-support purposes.

20. Commercial Client and Vendor Information

For commercial clients, CleanServices Commercial, CSU Commercial, or CleanServices USA LLC may collect and use business-related information for:

Vendor qualification
Proposal preparation
Facility walkthroughs
Contract negotiation
Insurance verification
Certificate of insurance requests
Scope development
Account management
Service documentation
Billing and collections
Ongoing facility support
Security access coordination
Quality assurance
Commercial relationship management

Commercial client information may be retained as part of business records, proposal history, contract files, insurance records, billing records, and account documentation.

21. Property Access and Security Information

Customers may provide property access information, including:

Lockbox codes
Gate codes
Alarm instructions
Building access procedures
Parking instructions
Entry preferences
Contact-on-arrival instructions
Key handling instructions
Security desk procedures

We use this information only for service access, scheduling, safety, and operational coordination.

Customers are responsible for updating or removing access instructions when no longer valid.

22. Photos, Videos, and Service Documentation

We may collect, receive, or create photos, videos, or documentation related to services for:

Quote preparation
Scope verification
Before-and-after documentation
Quality control
Dispute resolution
Staff training
Internal service records
Insurance support
Commercial account documentation
Marketing, only where appropriate and legally permitted

We do not intentionally publish private customer property images without appropriate permission or without removing identifying information where necessary.

Commercial project photos may be used for documentation, quality assurance, portfolio, or proposal purposes unless restricted by agreement.

23. Reviews, Testimonials, and User-Generated Content

If you submit a review, testimonial, comment, photo, rating, or other public-facing content, we may use it for:

Website content
Social media
Marketing materials
Sales presentations
Reputation management
Service credibility
Advertising, where permitted

We may display your first name, business name, review content, star rating, submitted media, or publicly available review content where permitted.

We reserve the right to moderate, edit for formatting, or remove submitted content where appropriate.

24. Employment, Contractor, Vendor, and Franchise Inquiry Data

If you submit information related to employment, contractor work, vendor opportunities, partnership opportunities, franchise interest, licensing, or affiliated operations, we may use that information to:

Review eligibility
Contact you
Evaluate qualifications
Conduct interviews
Process onboarding
Verify professional information
Review franchise or business interest
Maintain inquiry records
Support expansion planning
Conduct background or compliance checks where permitted

Submission of employment, contractor, vendor, or franchise inquiry information does not guarantee acceptance, engagement, employment, contracting, approval, or any business relationship.

25. Third-Party Platforms

Our websites and services may connect to third-party platforms such as:

Payment processors
Booking systems
Review platforms
Google services
Social media platforms
Advertising networks
CRM tools
Email and SMS providers
Security tools
Website hosting platforms

These third parties may collect, process, transmit, or store information according to their own privacy policies and terms.

We are not responsible for the privacy practices, security practices, or content of third-party websites or platforms.

26. Data Retention

We retain information for as long as reasonably necessary to:

Provide services
Manage customer accounts
Maintain business records
Resolve disputes
Comply with tax and accounting obligations
Support legal and insurance requirements
Improve operations
Enforce agreements
Maintain commercial account history
Support customer service
Meet regulatory or compliance obligations

Retention periods may vary based on the type of information and the reason it was collected.

27. Data Disposal

When information is no longer reasonably needed, we may delete, anonymize, archive, securely destroy, or otherwise dispose of it according to operational, legal, accounting, tax, insurance, security, and business requirements.

Some records may be retained in backups, accounting systems, legal files, archived systems, or third-party platforms for a limited period as required or permitted by law.

28. Data Security

We use commercially reasonable safeguards to protect information.

These may include:

Secure website connections
Password-protected systems
Limited access controls
Hosting security tools
Payment processor security
Website firewall tools
Administrative access restrictions
Staff access limitations
Security monitoring
Platform authentication controls

However, no online system, website, electronic transmission, or storage method is completely secure. We cannot guarantee absolute security.

29. Children’s Privacy

Our websites and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will take reasonable steps to delete it.

30. Your Privacy Choices

You may contact us to request:

Access to information we maintain
Correction of inaccurate information
Deletion of certain information
Opt-out from marketing communications
Update of communication preferences
Removal from SMS marketing lists
Review of certain account information

Requests may be sent to:

info@cleanservicesjax.com

We may need to verify your identity before completing certain requests.

Certain information may need to be retained for legal, accounting, tax, fraud prevention, contract enforcement, dispute resolution, insurance, or operational purposes.

31. Marketing Opt-Out Rights

You may opt out of marketing communications by:

Replying STOP to SMS messages
Using unsubscribe links in marketing emails, where available
Contacting us at info@cleanservicesjax.com

Opting out of marketing communications does not prevent us from sending transactional, service-related, account-related, billing, legal, or operational communications.

32. Florida and United States Privacy Notice

CleanServices USA LLC primarily operates in the United States and is based in Florida.

Privacy rights may vary depending on your state of residence.

We aim to follow reasonable privacy practices, including:

Collecting only information reasonably necessary for business purposes
Protecting customer information
Honoring opt-out requests where applicable
Not selling customer personal information
Providing contact options for privacy-related requests
Limiting access to information where appropriate

33. Franchise, Affiliate, Licensee, and Expansion Use

As CleanServices USA LLC grows, expands, franchises, licenses, or operates through affiliated brands, company-owned locations, regional operators, authorized service providers, or service divisions, information may be shared within the CleanServices USA LLC business structure for legitimate business purposes.

This may include sharing information with:

CleanServices Jacksonville
CleanServices Commercial
CSU Commercial
Future CleanServices USA locations
Authorized franchisees or licensees
Regional service providers
Administrative support teams
Corporate management
Customer service teams
Marketing administration teams
Billing and account support teams

Information may be shared only as needed for:

Service delivery
Customer support
Scheduling
Billing
Quality control
Marketing administration
Account management
Proposal preparation
Operational support
Legal or compliance purposes
Business continuity

34. Business Transfers

If CleanServices USA LLC, CleanServices Jacksonville, CleanServices Commercial, CSU Commercial, or any related business division undergoes a merger, acquisition, sale, restructuring, franchise transition, asset transfer, financing event, or similar business transaction, customer information may be transferred as part of that transaction.

Any successor or acquiring organization may continue to use information consistent with this Privacy Policy unless otherwise required by law.

35. Legal Compliance and Protection

We may disclose information when we believe it is necessary to:

Comply with law
Respond to legal requests
Enforce agreements
Protect company property
Prevent fraud
Protect customers, staff, contractors, vendors, or the public
Resolve disputes
Support insurance claims
Cooperate with law enforcement or regulatory authorities
Defend legal claims
Investigate misuse or unauthorized activity

36. International Users

Our websites and services are intended primarily for users located in the United States.

If you access our websites from outside the United States, you understand that your information may be processed and stored in the United States or by service providers used by our business.

By using our websites or services, you consent to the transfer and processing of information in the United States.

37. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates may be posted on:

CleanServicesJax.com
CSJBooking.com
CSUCommercial.com, where applicable
Other CleanServices USA LLC websites or platforms

The updated version will include a new effective date.

Continued use of our websites, booking platforms, communications, or services after changes are posted means you accept the updated Privacy Policy.

38. Contact Us

For questions about this Privacy Policy or how your information is handled, contact:

CleanServices USA LLC
2423 Lake Shore Blvd.
Jacksonville, FL 32210
United States

Email: info@cleanservicesjax.com

Websites:
CleanServicesJax.com
CSJBooking.com
CSUCommercial.com, where applicable